Terms of Service

Legal & DMCA Requests:

Safety Reports:

Subscription Terms

Last Updated: May 2026

These Subscription Terms govern the purchase and use of paid memberships, subscriptions, premium features, and related billing services offered through CoupleSwap.

By purchasing a subscription or premium feature, you agree to these Subscription Terms in addition to our Terms of Service and Privacy Policy.

1. Subscription Plans

CoupleSwap may offer free and paid membership plans with different features, benefits, and access levels.

Available plans, pricing, features, and billing periods may change at any time.

Features may include, but are not limited to:

Unlimited interactions
Messaging access
Enhanced visibility
Travel features
Spotlight features
Premium filters
Verification perks
Advanced discovery tools

Subscription availability may vary by platform, region, or device.

2. Billing & Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled before renewal.

By purchasing a subscription, you authorize CoupleSwap or its payment processors to charge your selected payment method on a recurring basis.

Billing cycles may include:

Monthly
Quarterly
Annual
Promotional or trial periods

Renewal charges will continue until canceled.

3. Cancellation

You may cancel your subscription at any time.

Cancellation prevents future renewal charges but does not typically provide refunds for the current billing period unless required by law.

After cancellation:

Premium features may remain active until the current billing period ends
Access may downgrade to the free membership level after expiration

If purchased through Apple App Store or Google Play, subscriptions must be managed through those platforms.

4. Refund Policy

Except where required by law, subscriptions and digital services are generally non-refundable.

CoupleSwap may review refund requests on a case-by-case basis for situations such as:

Duplicate charges
Billing errors
Unauthorized transactions
Technical issues significantly affecting paid access

Refund eligibility is determined at CoupleSwap’s discretion.

Accounts suspended or terminated for violations of our Terms, Safety Policies, or Community Guidelines are not eligible for refunds.

5. Free Trials & Promotions

CoupleSwap may offer free trials, discounted offers, promotional pricing, or limited-time access.

Unless canceled before the trial ends, subscriptions may automatically convert into paid memberships.

Trial eligibility may be restricted based on:

Prior subscriptions
Device usage
Payment method
Region
Account history

CoupleSwap reserves the right to modify or terminate promotions at any time.

6. Price Changes

CoupleSwap may update subscription pricing periodically.

Price changes may apply to future billing cycles and may be communicated through:

Email
In-app notifications
Platform notices
Subscription settings

Continued use of paid services after pricing changes become effective constitutes acceptance of the updated pricing.

7. Payment Processing

Payments may be processed by third-party payment providers, app stores, or billing partners.

CoupleSwap does not directly store full payment card information.

Users agree to comply with the terms and policies of any third-party payment providers used during transactions.

8. Failed Payments

If payment cannot be successfully processed:

Subscription features may be suspended
Access may revert to the free plan
Retry attempts may occur automatically

CoupleSwap reserves the right to restrict access until payment issues are resolved.

9. Account Restrictions & Abuse

Users may not abuse subscription systems, including:

Chargeback fraud
Refund abuse
Promotional abuse
Unauthorized account sharing
Circumventing billing restrictions

Violations may result in:

Account suspension
Subscription cancellation
Permanent removal
Loss of access without refund

10. App Store Purchases

If subscriptions are purchased through Apple App Store or Google Play:

Billing is managed by those platforms
Refund requests may need to be submitted directly through the platform provider
Cancellation must be completed through the respective app store settings

CoupleSwap does not control third-party app store billing systems.

11. Subscription Changes

CoupleSwap may modify, replace, suspend, or discontinue subscription plans, features, or pricing at any time.

Certain features may become unavailable, modified, or moved between subscription tiers.

12. Contact Information

Billing Support:

billing@coupleswap.com

General Support:

Refund Policy

Last Updated: May 2026

At CoupleSwap, we strive to provide a secure, reliable, and high-quality platform experience for our members. Because CoupleSwap provides digital subscription-based services, refunds are generally limited once access to premium features has been granted.

Please review this Refund Policy carefully before purchasing any subscription or premium feature.

1. General Refund Policy

Except where required by applicable law, all purchases, subscriptions, premium memberships, and digital services are generally non-refundable.

This includes:

Monthly subscriptions
Annual subscriptions
Premium membership upgrades
Promotional subscription plans
Digital features and services

By purchasing a subscription, you acknowledge and agree that access to digital services may begin immediately after purchase.

2. Subscription Cancellation

Users may cancel subscriptions at any time.

Cancellation will:

Prevent future renewal charges
Keep premium access active until the current billing period ends

Canceling a subscription does not automatically create eligibility for a refund.

3. Exceptional Refund Requests

CoupleSwap may review refund requests on a case-by-case basis in limited situations, including:

Duplicate charges
Accidental multiple purchases
Unauthorized transactions
Billing errors
Significant technical issues preventing access to paid features

Submitting a refund request does not guarantee approval.

Refund decisions are made at CoupleSwap’s sole discretion where permitted by law.

4. Non-Refundable Situations

Refunds will generally not be provided for:

Partial subscription periods
Unused time remaining on subscriptions
User dissatisfaction with matches or interactions
Removal or suspension for Terms or Safety violations
Violations of Community Guidelines
Inactivity or lack of platform usage
Failure to cancel before renewal
Changes in personal circumstances

Accounts terminated for fraud, abuse, harassment, solicitation, or prohibited conduct are not eligible for refunds.

5. App Store Purchases

If your subscription was purchased through:

Apple App Store
Google Play

then billing and refund requests may be handled directly by those platforms according to their policies.

CoupleSwap does not control third-party app store billing systems.

6. Chargebacks & Payment Disputes

Users should contact CoupleSwap support before initiating chargebacks or payment disputes whenever possible.

Fraudulent or abusive chargebacks may result in:

Account suspension
Loss of access
Permanent account restrictions

CoupleSwap reserves the right to dispute invalid chargeback claims.

7. Subscription Pricing Changes

Subscription pricing may change over time.

Price changes apply to future billing cycles and do not create eligibility for retroactive refunds.

8. Contact Us

Billing Support:

billing@coupleswap.com

General Support:

Acceptable Use Policy

Last Updated: May 2026

This Acceptable Use Policy outlines the rules, standards, and prohibited behavior for all users of CoupleSwap. Our goal is to maintain a respectful, safe, privacy-focused, and consent-driven environment for verified adult users.

By using CoupleSwap, you agree to follow this policy in addition to our Terms of Service, Privacy Policy, and Safety Guidelines.

Violations may result in content removal, feature restrictions, suspension, permanent account removal, or legal action where appropriate.

1. Platform Purpose

CoupleSwap is a social networking platform designed for verified adult couples seeking consensual social connections.

CoupleSwap is not:

An escort platform
A prostitution marketplace
A human trafficking service
A commercial sexual services platform
A sugar dating service

Any attempt to use the platform for illegal or exploitative activity is strictly prohibited.

2. Respectful Conduct

Users must interact respectfully and consensually at all times.

You may not:

Harass or intimidate others
Threaten violence
Bully or shame users
Engage in discriminatory behavior
Use hate speech
Encourage self-harm
Engage in abusive conduct

Respect for boundaries and consent is required at all times.

3. Consent & Safety

Users must respect consent both online and offline.

Prohibited behavior includes:

Coercion
Pressure or manipulation
Non-consensual content sharing
Harassment after rejection
Stalking
Threatening behavior
Attempting to bypass blocks or privacy settings

Users may withdraw consent or end interactions at any time.

4. Illegal Activity

You may not use CoupleSwap to engage in, promote, facilitate, or organize illegal activity.

This includes, but is not limited to:

Prostitution
Escort services
Human trafficking
Sexual exploitation
Underage activity
Financial scams
Fraud
Drug sales
Weapons trafficking
Blackmail
Extortion
Identity theft

Any suspected illegal activity may be reported to law enforcement where legally required.

5. Underage Safety

CoupleSwap is strictly limited to users aged 18 and older.

You may not:

Create accounts for minors
Upload content involving minors
Attempt to interact with minors
Misrepresent your age

Any suspected underage activity will result in immediate account action and possible reporting to authorities.

6. Fake Profiles & Impersonation

Users may not:

Impersonate another person
Use stolen photos
Create fake couples profiles
Misrepresent identity or relationship status
Use misleading verification materials

Verification fraud may result in permanent removal.

7. Commercial & Solicitation Restrictions

You may not use CoupleSwap to:

Sell sexual services
Solicit prostitution
Promote escort services
Conduct commercial adult transactions
Request payment for sexual activity
Advertise illegal services

Unauthorized commercial promotion, spam, affiliate abuse, or mass solicitation is also prohibited.

8. Spam & Fraud

Users may not:

Send spam messages
Mass-message users
Scam users financially
Phish for personal information
Request banking or financial credentials
Use deceptive practices

Suspicious activity may trigger automated or manual review.

9. Content Rules

Users are responsible for all content they upload or share.

You may not upload or distribute:

Illegal content
Exploitative material
Violent threats
Non-consensual intimate content
Copyright-infringing material
Graphic abuse content
Malware or malicious links
Content promoting illegal activity

CoupleSwap reserves the right to remove content at its discretion.

10. Privacy Violations

You may not:

Share another user’s private information
Dox users
Record or distribute private conversations without permission
Attempt to expose hidden profiles
Circumvent privacy settings

Respecting user privacy is a core platform requirement.

11. Platform Abuse

Users may not:

Attempt to hack the platform
Reverse engineer services
Scrape data
Use bots or automation
Bypass bans or restrictions
Exploit bugs or vulnerabilities

Security-related abuse may result in permanent bans and legal action.

12. Reporting & Enforcement

CoupleSwap may investigate reports, moderate content, and take action including:

Warnings
Content removal
Feature restrictions
Temporary suspension
Permanent account termination

Enforcement decisions are made at CoupleSwap’s discretion to protect platform safety and integrity.

13. Law Enforcement Cooperation

CoupleSwap may cooperate with law enforcement or regulatory authorities where legally required, including investigations involving:

Exploitation
Trafficking
Fraud
Threats
Illegal activity
Safety risks

14. Changes to This Policy

CoupleSwap may update this Acceptable Use Policy periodically.

Continued use of the platform after updates become effective constitutes acceptance of the revised policy.

15. Contact Information

Safety & Abuse Reports:

General Support:

Legal Requests:

Age Requirements Policy

Last Updated: May 2026

CoupleSwap is strictly intended for adults aged 18 years or older.

By creating an account or using CoupleSwap, you confirm that:

You are at least 18 years old
You are legally permitted to use the platform under applicable laws
All information you provide is truthful and accurate

1. Strict 18+ Platform

CoupleSwap does not allow:

Minors
Underage accounts
Content involving minors
Attempts to interact with minors
Misrepresentation of age

Any suspected underage activity is treated seriously and may result in immediate account suspension, investigation, and permanent removal.

2. Verification Requirements

To help maintain a safe and trusted environment, CoupleSwap may require identity and age verification at any time.

Verification methods may include:

Government-issued identification
Selfie verification
Additional fraud-prevention checks

Failure to complete requested verification may result in restricted access or account suspension.

Submitting false or altered verification information may result in permanent removal.

3. Reporting Underage Accounts

Users are encouraged to report accounts suspected of:

Being underage
Using fake identities
Misrepresenting age
Violating safety standards

Reports may be reviewed by moderation and safety teams.

4. Content Restrictions

Users may not upload, share, request, or distribute any content involving minors in a sexualized, exploitative, or inappropriate context.

This includes:

Images
Messages
Roleplay
Discussions
Links
Third-party content

Violations may be reported to law enforcement where legally required.

5. Account Removal

CoupleSwap reserves the right to:

Suspend accounts pending verification
Permanently remove accounts violating this policy
Restrict access where age cannot be reasonably confirmed

No refunds will be provided for accounts removed due to age-related violations.

6. Safety Commitment

Protecting user safety is a core priority at CoupleSwap.

Our verification, moderation, reporting, and enforcement systems are designed to help maintain a trusted, adults-only environment focused on privacy, consent, and respectful interactions.

7. Contact Information

Safety & Verification Support:

General Support:

Content Rules Policy

Last Updated: May 2026

CoupleSwap is designed to provide a respectful, privacy-focused, and consent-driven social networking environment for verified adult couples.

To help maintain a safe and trusted platform, all users must follow these Content Rules when uploading, sharing, messaging, or displaying content through CoupleSwap.

Violations may result in content removal, account restrictions, suspension, permanent bans, or reporting to law enforcement where legally required.

1. Respectful & Appropriate Content

Users may share tasteful, non-explicit profile content that aligns with the platform’s safety and community standards.

All content must remain:

Respectful
Consensual
Non-exploitative
Appropriate for a social networking environment

CoupleSwap reserves the right to remove any content that violates these standards.

2. No Explicit Nudity or Sexual Content

Explicit sexual content is strictly prohibited on CoupleSwap.

Users may not upload, share, post, display, or distribute:

Explicit nude photos
Visible genitals
Explicit sexual acts
Pornographic content
Graphic sexual imagery
Sexually explicit videos
Fetish pornography
Explicit webcam content
Content primarily intended for sexual gratification

This policy applies to:

Profile photos
Public galleries
Messages
Bios
Shared media
Event content
Any other platform feature

3. No Commercial Sexual Content

CoupleSwap is not an adult content marketplace.

Users may not:

Sell adult content
Promote subscription adult platforms
Solicit explicit material sales
Exchange sexual content for money
Advertise escort services
Request payment for sexual activity

Commercial sexual activity of any kind is prohibited.

4. Consent & Privacy

Users may not share:

Non-consensual intimate content
Revenge porn
Secret recordings
Private images without permission
Content involving hidden cameras
Content violating another person’s privacy

Respect for consent and privacy is mandatory at all times.

5. No Content Involving Minors

Any content involving minors in a sexualized, exploitative, or inappropriate context is strictly prohibited.

This includes:

Photos
Videos
Messages
Drawings
Roleplay
Discussions
Links

Any suspected violations may be reported to law enforcement and appropriate safety organizations.

6. Fake, Misleading, or Fraudulent Content

Users may not upload or distribute:

Fake verification materials
Impersonation content
Stolen photos
Catfishing profiles
AI-generated impersonations intended to deceive
Fraudulent identity information

Authenticity and honesty are required.

7. Harassment, Hate, & Abuse

Content containing the following is prohibited:

Harassment
Threats
Hate speech
Violence
Bullying
Discrimination
Intimidation
Self-harm encouragement

Users should maintain respectful interactions and behavior.

8. Illegal & Dangerous Content

Users may not post or distribute content involving:

Human trafficking
Exploitation
Prostitution
Drug sales
Weapons trafficking
Fraud
Criminal activity
Extortion
Blackmail

Illegal activity is strictly prohibited.

9. Moderation & Enforcement

CoupleSwap may:

Review uploaded content
Remove content
Restrict visibility
Limit features
Suspend accounts
Permanently ban users

Enforcement decisions are made to protect platform safety and integrity.

Repeated violations may result in permanent account removal.

10. Reporting Violations

Users are encouraged to report content that violates these rules.

Reports may include:

Explicit content
Harassment
Fake profiles
Fraud
Safety concerns
Privacy violations

Reported content may be reviewed by moderation systems or safety staff.

11. Policy Updates

CoupleSwap may update these Content Rules periodically.

Continued use of the platform after updates become effective constitutes acceptance of the revised rules.

12. Contact Information

Safety & Abuse Reports:

General Support:

Legal Requests:

Account Suspension & Termination Policy

Last Updated: May 2026

CoupleSwap is committed to maintaining a respectful, privacy-focused, and consent-driven environment for verified adult users. To help protect the safety and integrity of the platform, CoupleSwap reserves the right to suspend, restrict, or permanently terminate accounts that violate our policies or create risks for the community.

By using CoupleSwap, you agree to comply with our Terms of Service, Privacy Policy, Safety Guidelines, Acceptable Use Policy, and Content Rules.

1. Grounds for Suspension or Termination

CoupleSwap may suspend, restrict, investigate, or permanently remove accounts for reasons including, but not limited to:

Violating platform policies
Harassment or abusive behavior
Hate speech or threats
Fraud or scams
Fake profiles or impersonation
Verification fraud
Uploading prohibited content
Explicit sexual content violations
Commercial sexual solicitation
Human trafficking concerns
Exploitation or coercion
Spam or mass messaging
Platform manipulation
Chargeback abuse
Illegal activity
Underage activity or suspected minors
Attempts to bypass bans or restrictions
Security threats or hacking attempts

CoupleSwap may also take action when necessary to protect users, the platform, payment processors, or legal compliance obligations.

2. Temporary Restrictions

Depending on the situation, CoupleSwap may apply temporary restrictions including:

Messaging limitations
Reduced visibility
Feature restrictions
Verification holds
Content removal
Temporary account suspension

Temporary actions may occur while reviews or investigations are ongoing.

3. Permanent Account Termination

Serious or repeated violations may result in permanent account removal.

Permanent termination may occur without prior warning in situations involving:

Exploitation
Fraud
Trafficking
Harassment
Explicit prohibited content
Threats
Safety risks
Illegal conduct
Severe policy violations

Users whose accounts are permanently terminated may lose access to:

Messages
Matches
Premium features
Uploaded content
Account history

4. Verification & Safety Investigations

CoupleSwap may temporarily suspend accounts while reviewing:

Verification concerns
Suspicious behavior
Fraud indicators
Safety reports
User complaints
Identity inconsistencies

Users may be asked to provide additional verification information before access is restored.

5. Content Removal

CoupleSwap reserves the right to remove content that violates platform policies, including content involving:

Explicit nudity
Harassment
Hate speech
Illegal activity
Non-consensual material
Fake identities
Exploitation
Spam or scams

Content removal may occur with or without notice.

6. Ban Evasion

Users may not attempt to bypass restrictions or bans by:

Creating new accounts
Using alternate identities
Using fake verification information
Using unauthorized automation or tools

Attempts to evade enforcement actions may result in permanent removal of associated accounts.

7. Refund Eligibility

Accounts suspended or terminated for violations of CoupleSwap policies are generally not eligible for refunds.

This includes violations involving:

Harassment
Fraud
Solicitation
Explicit content
Safety risks
Illegal conduct

Please review our Refund Policy for additional information.

8. Appeals & Reviews

In some situations, users may contact support to request a review of enforcement actions.

Submitting an appeal does not guarantee account restoration.

CoupleSwap reserves the right to make final enforcement decisions at its discretion to protect platform safety and integrity.

9. Law Enforcement Cooperation

CoupleSwap may cooperate with law enforcement or regulatory authorities where legally required, including situations involving:

Exploitation
Human trafficking
Threats
Fraud
Illegal activity
Safety concerns

10. Platform Integrity

Our moderation, verification, and enforcement systems exist to help create:

A safer environment
More authentic interactions
Better privacy protections
Stronger community trust
Reduced fake account activity

Users are expected to contribute respectfully and responsibly to the community.

11. Policy Updates

CoupleSwap may update this policy periodically.

Continued use of the platform after updates become effective constitutes acceptance of the revised policy.

12. Contact Information

Safety & Appeals:

General Support:

Legal Requests:

Arbitration & Dispute Resolution

Last Updated: May 2026

Before filing a legal claim, you agree to first contact CoupleSwap and attempt to resolve the dispute informally by contacting:

Most concerns can be resolved quickly through informal communication.

1. Agreement to Arbitration

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to:

CoupleSwap
The Services
Your account
Subscriptions
User interactions
Content
Privacy matters
Enforcement actions
These Terms

shall be resolved through binding individual arbitration rather than in court, except where prohibited by law.

Arbitration is intended to provide a faster and more cost-effective method of resolving disputes.

2. Class Action Waiver

You agree that disputes will be resolved only on an individual basis.

You waive any right to:

Participate in class actions
Participate in class-wide arbitration
Act as a class representative
Join claims with other users

To the fullest extent permitted by law, disputes must be brought individually.

3. Exceptions

Nothing in this policy prevents either party from:

Seeking relief in small claims court where eligible
Reporting concerns to government authorities
Seeking injunctive relief related to safety, fraud, intellectual property, or unauthorized platform access
Cooperating with law enforcement investigations

4. Governing Law

These Terms and any disputes relating to CoupleSwap shall be governed by applicable laws of the jurisdiction in which CoupleSwap operates, without regard to conflict-of-law principles.

5. Arbitration Procedure

The arbitration process, location, and procedures may depend on:

Your jurisdiction
Applicable law
The arbitration provider selected

The arbitrator shall have authority to resolve disputes regarding the interpretation, enforceability, or applicability of this arbitration provision except where restricted by law.

6. Severability

If any portion of this Arbitration & Dispute Resolution section is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law.

7. Changes to This Policy

CoupleSwap may update this policy periodically.

Continued use of the Services after updates become effective constitutes acceptance of the revised policy.

8. Contact Information

Legal Requests:

General Support:

DMCA & Copyright Policy

Last Updated: May 2026

CoupleSwap respects the intellectual property rights of others and expects users of the platform to do the same.

This DMCA & Copyright Policy explains how copyright owners may report allegedly infringing content and how CoupleSwap responds to valid copyright complaints.

1. Copyright Infringement Policy

Users may not upload, post, share, distribute, or use content that infringes upon the copyrights, trademarks, or intellectual property rights of others.

This includes, but is not limited to:

Photos
Videos
Artwork
Logos
Graphics
Written content
Private or copyrighted media
Unauthorized reposted content

Users are responsible for ensuring they have appropriate rights or permissions for any content they upload or share.

2. Filing a DMCA Notice

If you believe that content on CoupleSwap infringes your copyright, you may submit a written DMCA notice containing the following information:

Your full legal name
Your contact information
A description of the copyrighted work claimed to be infringed
A description or URL of the allegedly infringing material
A statement that you have a good-faith belief the use is unauthorized
A statement that the information provided is accurate
A statement made under penalty of perjury that you are the copyright owner or authorized to act on behalf of the owner
Your physical or electronic signature

DMCA notices should be sent to:

3. Removal of Content

Upon receiving a valid copyright complaint, CoupleSwap may:

Remove or disable access to the content
Restrict visibility of the material
Notify the user who uploaded the content
Investigate repeated infringement claims

CoupleSwap reserves the right to act without prior notice where appropriate.

4. Counter-Notification

If you believe your content was removed in error or due to mistaken identification, you may submit a counter-notification containing:

Your name and contact information
Identification of the removed content
A statement under penalty of perjury that you believe the removal was a mistake
Consent to applicable legal jurisdiction where required
Your physical or electronic signature

Counter-notices may be reviewed in accordance with applicable copyright laws.

5. Repeat Infringers

CoupleSwap reserves the right to suspend or permanently terminate accounts involved in repeated copyright infringement or intellectual property violations.

6. Fraudulent Claims

Submitting knowingly false or misleading copyright claims or counter-notifications may result in legal liability.

Users should only submit claims when they have a good-faith belief that infringement has occurred.

7. Intellectual Property Ownership

All CoupleSwap branding, software, platform design, logos, and proprietary content are owned by CoupleSwap or its licensors and may not be copied, reproduced, or distributed without authorization.

8. Contact Information

DMCA & Legal Requests:

General Support: